Rewind Backups for Jira
Rewind delivers a comprehensive backup solution for Jira Software that includes Jira Service Management (+ Assets and Automation) and Jira Work Management, ensuring your business-critical SaaS data is protected from malicious acts, corruption, and human error.
Unlike limited niche products, our unrivaled breadth of award-winning backup integrations finally offers security-focused IT, Development, and Operations professionals a comprehensive, scaleable system to manage and protect their corporate data. We offer every customer unmatched support from onboarding to recovery and a catalog of data protection solutions that includes Confluence, GitHub, Bitbucket, Azure DevOps, and much more! Coupled with industry-leading security, free unlimited storage, 365 days of granular recovery and advanced, enterprise-focused features, Rewind is building the future of backup. Learn more at Rewind.com.
Performing a Restore for Jira
How can I initiate a restore?
Rewind offers flexible recovery to suit different situations. We offer full recovery (Advanced Recovery) for disaster situations, and granular recovery to restore specific items quickly and without impacting your full environment. Instructions regarding granular restores can be found on this page.
Advanced Restore (Full Disaster Recovery)
To begin, we will cover Advanced (Full) restores. To initiate an Advanced Restore, simply login to your Rewind account (either from rewind.com or in the My Apps menu in Jira) and navigate to the Advanced Restore tab. From there, choose the date/time you would like to Restore to, and click Restore.
Note: backups are taken every 24 hours, we recommend taking a backup using the "Backup Now" feature prior to initiating an Advanced Restore.
What happens to my current data when I initiate a full restore?
When you initiate an Advanced Restore (Full data recovery), the Rewind app will attempt to restore Jira resources exactly how they were on the date and time you selected. The data restored is limited primarily by the capabilities of the Atlassian API which provides a comprehensive data recovery result. A full list of recoverable items is included below.
Triggering an Advanced Restore will:
- Update all items modified since the date and time selected
- Recreate all items that have been deleted since your backups started.
- Note: Our recovery process will not delete any resources as part of the restore.
Your current data as of the date of the initiation will be replaced with the data saved in the backup snapshot taken on the day/time you’ve selected to restore to. Example: If you choose to restore your data back to Monday on Wednesday, any changes made on Tuesday will not be present.
What items can I restore for Jira Software?
Account-Level Restores include:
- Spaces
- Note: Restoring a deleted space requires the Space Lead to be active in the Jira organization. If the Space Lead is not present, the space won’t be re-created during the Restore.
- We restore both company and team-managed spaces for Jira Software.
- For Jira Service Management and Jira Work Management, we will only restore company-managed spaces.
- Space Components
- Space Categories
- Space Features
- If a space feature has been deleted since the Restore point, Rewind cannot recreate it. But, if it has only changed since the Restore point, we will revert those changes.
- You will not be able to update the following space features: Backlog, Board, Work Item Navigator, Reports, and Roadmap
- Space Properties
- Space Property Keys
- Space Roles
- Space Versions
- Boards
- If a board has been changed since the Restore point, we cannot revert those changes. But, if it has been deleted since the Restore point, Rewind will recreate it as necessary.
- Work Items
- Work Item Attachments
- Work Item Comments
- Work Item Fields
- Work Item Links
- Work Item Link Types
- Work Item Properties
- Work Item Priorities
- Work Item Types
- Work Item Watchers
- Work Item Worklogs
- If a Work Item Worklog has been changed since the Restore point, we cannot revert those changes. But, if it has been deleted since the Restore point, Rewind will recreate it as necessary.
- Epics
- Filters
- Sprints
- Workflows
Limitations for Jira Software
Due to API limitations in the Atlassian system, the following will not be recoverable:
- Automations/Rules
- Triggers
- Conditions
- Actions
- Work Item Votes
- For customers on Free Jira Cloud subscriptions, spaces cannot be recreated or updated during a Restore.
Note: We continue to add resources to our Advanced Restore feature to expand its coverage. We also continue to work with Atlassian to expand their API capabilities to ultimately restore all resources backed up daily by Rewind.
What items can I restore for Jira Service Management?
- Service Desks (as Space)
- As company-managed spaces only.
- Requests (as Work Items)
Limitations for Jira Service Management
- Space Feature
- Portal
- Article
- Articles can be backed up/restored using Rewind for Confluence. The links from JSM → Articles cannot be restored.
- Form
- Portal Group
- Request Feedback
- Request SLA
- Service Desk (Space) Queue
F.A.Q
Can I restore a single item only?
Yes, you can restore a single item using the new Item-Level Restore feature. Read more about it here
Does my existing data get written over when I perform a restore?
Yes. Our Advanced Restore performs the restore on the linked Jira instance. To ensure the highest accuracy, please do not make changes to your Jira instance during the Restore.