Reconnecting Your Jira Instance to Rewind

Notice your backups have stopped? To fix this, you need to re-link your Jira instance to Rewind. Here’s how you can do it:

Steps to Re-link Your Jira Instance to Rewind:

1. Cancel Your Rewind Subscription

   • Follow the guide here to cancel your Rewind subscription: Atlassian Guide.

   • Then proceed with uninstalling the Rewind App. Please note that Atlassian may keep the subscription active until the end of your billing period before allowing uninstallation see details on this here: Can’t Uninstall After Cancellation. If this happens, reach out to Atlassian Support for assistance. 

2. Reinstall Rewind

   • Once your subscription is cancelled and you have uninstalled Rewind, reinstall Rewind by following this guide: Atlassian Guide.

Need Help?

If you need any further assistance, please reach out to our support team at help@rewind.com.