Work item statuses sometimes come back incorrect
We do restore work items and their status, however at this time we can only set the status to be either the first or second status according to its transition rules. Due to the complexity of restoring work item statuses in conjunction with transition rules through the API, Rewind will not set the status beyond the first two possible states. In the future, we intend to support cases of 3+ possible statuses.
Do you support Jira Service Management?
Yes! We support backups for the following Jira Service Management resources:
- Service Desks (as Spaces)
- Service Desk Queues
- Tickets (as Work items)
- Requests
- Request types
- Request type Groups
- Organizations
Do you support Jira Product Discovery?
While we do not officially support backups or restores for Jira Product Discovery, today we do back up JPD spaces and work items, but no JPD-specific resources. We are working on adding support for this product in the future.
Do you support Jira Work Management?
Yes! We support backups for Jira Work Management spaces, work items, and boards.
My work item attachments failed to restore
Usually, this is an issue of the attachment not being fully deleted from Jira or the attachment still being saved to Rewind storage. We are working to prevent this issue on our end. If you do find that an attachment is not being restored and you have tried to do the restore soon after you backed up Jira, we recommend waiting 30 minutes and re-attempting the restore to see if your attachments are restored properly.