Common questions about Rewind Backups
Here are our most frequently asked questions specifically about our backups across all of our integrations.
How long does it take to complete the first backup?
The first backup takes the longest because we have to catalog all your account information for the very first time. You should expect it to take as long as an hour for the first backup depending on how large your account is and how much data is in there.
However subsequent backups are much faster as they will be incremental and significantly more efficient (only backing up changes).
Are the backups done in the cloud, local, or both?
We are proudly a cloud-based backup service. This means all of our backups are stored online, in secure, encrypted servers, so that you can access them from anywhere the world, at any time.
This also saves you from filling up your local drive with redundant backup files.
Can I download my backups?
Rewind is an entirely cloud-based service - meaning all of your data is stored online, in our secure, encrypted servers. The system we use to keep 365 days of versions organized is complex and proprietary. Unfortunately, this means that you can not export this data in a recoverable format, however you can export a JSON file of your data which can be browsed. Some products have this ability natively built in, others may require an email to our support team (help@rewind.com). As an Organization administrator, you will see an EXPORT button in your vault UI if a self-serve export option is available to you. Exports will require re-authentication. for the safety of your data.
Can I backup my account and then upload the backup into a new account?
For Shopify, we have an application called Rewind Staging: https://apps.shopify.com/store-copy that allows you to copy content between Shopify stores. A new feature allowing Jira users to copy to a new, clean instance is in development. Ask your Account Manager or email our support team (help@rewind.com) for more information.
Does Rewind backup Shopify pages created by other apps?
Pages created by apps like PageFly or Shogun which allow users to create beautiful HTML pages and push them to Shopify CAN be backed up.
These pages are created within the app - but wind up being published TO Shopify where we can see them and back them up.
Why aren't my Navigation menus being backed up in Shopify?
Shopify's API provides limited access to your store's Navigation Menus. We've found a way to work around this until the time comes that Shopify provides Apps the necessary access to this data - however, this currently requires that your Navigation Menus be viewable to the public (in a live store).
Can Rewind backup Shopify settings?
Not at this time. Rewind cannot backup and save the Settings of either the store itself or other apps downloaded into the store, as they require permissions that Shopify does not grant us access to.
How much data can I see per item in the vault?
If you open up an individual item in the vault you may notice we do not display all of the information we have backed up.
To ensure data privacy, we only display enough information to aid you in correctly identifying the item you want to restore. For some items, this will mean more information than others.
If you are looking for deeper details, click the "source code" button.
Is my data encrypted?
Absolutely. As a backup company, security is our top concern. Check out this blog article on all of our encryption information: https://rewind.com/blog/how-rewind-keeps-your-data-secure/
To learn more about Rewind's approach to security, privacy, and compliance with global laws and industry best practices, check out our Trust Center.
You can also learn more about our security practices via this portal.
Where is my data located?
By default, you will be added to the closest data center for the following platforms:
- Shopify: CA, EU, US
- BigCommerce: US, EU
- Trello: US
For the following platforms, you will be prompted to select your data residency:
- Rewind Backups for QuickBooks Online: CA, US
- Rewind Backups for Jira: US, EU, AUS, UK
- Rewind Backups for Confluence: US, EU, AUS, UK
- Rewind Backups for Bitbucket: US, EU, AUS, UK
- Rewind Backups for GitHub: US, EU, AUS, UK
- Rewind Backups for Azure DevOps: US, EU, AUS, UK
- Rewind Backups for Klaviyo: US, EU, AUS, UK
- Rewind Backups for Mailchimp: US, EU, AUS, UK
- Rewind Backups for Okta: US, EU, AUS, UK
- Rewind Backups for Miro: US, EU, AUS, UK