Billing FAQ

Every day we answer questions about billing, how does it work, do you charge tax, what currency is this in, etc. To save you some time we've compiled our most frequently asked questions about billing here!

How will I be billed?

Unless you are backing up a Shopify store we bill your credit card directly every month. You will see your bill amount appear on your credit card as

Wait! I'm with Shopify!

Not to worry - if you have Rewind for Shopify then we bill through them and you'll see your monthly bill appear on your Shopify Invoice every 30 days.

Where are my invoices?

For BigCommerce and QuickBooks Online customers we email your monthly invoices to the Account Owner email we have on file. 

If you haven't received any, check your spam filter or please contact support to change the email we send your invoices to.

Can I pay annually instead of monthly?

We offer annual billing for select plans. To find out if you’re eligible for an annual billing plan, please reach out to our sales team and they’ll be happy to help.

How do I cancel my subscription?

e-commerce clients can cancel by simply uninstalling the Rewind App from their app dashboards in either Shopify or BigCommerce. This will sever the connection between us and your store and cancel your billing.

QuickBooks Online customers may also delete the app however this will ONLY sever the connection between us and your account, please contact support to cancel billing.

Are Draft orders, Cancelled orders or POS sales included in my "monthly order" count?

Yes - any sale that shows up in your 'orders' tab whether it was online, by POS or drafted up counts towards your monthly total. 

Am I charged per client file or altogether?

Altogether. As an accountant we bill you for the total number of client files you choose to backup with us. For example, if you are backing up 3 client files then your monthly bill will be $15

Do you offer a discount for Non Profits?

At this time, Rewind does not offer discounts to non profits.

We've made this decision because many of the companies who use our software are small and medium sized businesses who are struggling to make a profit. In many cases, the budgets of non profit organizations are much larger than the budgets of our customers.

We work hard to keep our prices low so everyone can backup their store and not worry about losing their data.

Why does this button say "Upgrade to backup now"?

If you're seeing a semi-greyed out button that says "upgrade to backup now" it means you'll need to either choose a plan or upgrade from our e-commerce basic $3 plan to enable Manual Rewinds as a feature.

Why do you charge in USD?

At the moment, USD is still the standard currency for online transactions.

Can I pay another way besides Credit Card?

We are not currently accepting alternate forms of payment to credit card. Valid credit cards are to this point still the most secure way to accept payment for software services for both merchant and consumer. Unfortunately, we cannot accept prepaid cards as a form of payment at this time.