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How to: Cancelling your subscription

Cancelling your Rewind account

We're always sorry to see people go - but we understand sometimes it can't be helped. Cancellation procedures differ slightly from platform to platform, look below to find yours for specific instructions:

Shopify cancellations

BigCommerce cancellations

QuickBooks Online cancellations

Trello cancellations

MS365 cancellations 

GitHub cancellations 

Jira cancellations

Cancelling Rewind for Shopify

  1. From inside your Shopify admin select 'Apps' from the left hand side of your Admin Menu
  2. Find Rewind from your list of available apps and click "delete" from the far right hand side next to it
  3. A pop-up box will appear, requesting that you confirm whether or not you wish to delete Rewind and asking for the reason for your cancellation
  4. Confirm by clicking "Delete". Rewind will now be uninstalled and deleted from your store.

Cancelling Rewind for BigCommerce

  1. From your Home Page, go to "Apps" on the left-hand side of the page.
  2. Click "My Apps".
  3. Under the Rewind logo, select "Uninstall". Rewind will now be uninstalled and deleted from your store.

Cancelling Rewind for QuickBooks Online

  1. From inside the Rewind app find the "..." button next to "Backup Now" and click it
  2. Click "Uninstall Rewind" 

If you have MULTIPLE accounts linked you will have to repeat this process for each account so that you're not just disconnecting one client file but cancelling everything. Please contact us at help@rewind.io if you have any problems.

Cancelling Rewind for Trello

  1. From inside the Rewind app find the "..." button next to "Backup Now" and click it
  2. Click "Uninstall Rewind" 

Cancelling Rewind for MS365

  1. From inside the Rewind app find the "..." button next to "Backup Now" and click it
  2. Click "Uninstall Rewind" 

Cancelling Rewind for GitHub

To cancel your Rewind account for Github, you will need to first cancel your plan on GitHub Marketplace, then uninstall the BackHub GitHub app and lastly revoke access as appropriate. Please follow the detailed guide here: How to cancel your Github account

Cancelling Rewind for Jira

  1. Uninstall via app.rewind.com
  2. Verify the app is removed under the "My Apps" section in Jira . If it has not been removed, please uninstall it there. 

We'd love to hear from you

We are always looking to find out why people are looking to make a change away from Rewind. If you decide it's time to move on, we're sad to see you go, but we'd love to hear why.

Set up an appointment with one of our product managers to discuss your feedback!