If you experience data loss in Mailchimp, Rewind can help restore some of your lost data. Follow the steps below to request a restore and understand the process.
How to request a restore
To request a restore, please email help@rewind.com and include the following details:
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Reason for the restore request
Briefly explain why you need the restore (e.g., accidental deletion, data discrepancy).
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Resources to restore
Specify if you need all data restored or just specific resources, such as a particular profile, list, or campaign.
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Desired date and time for restoration
Indicate the exact date and time to which you’d like the data restored. Please include the timezone for accuracy.
Once we receive this information, we’ll assess the request and provide an estimated timeframe for the restore, along with what to expect during and after the process.
Limitations on restore capabilities
Rewind’s ability to restore data depends on the Mailchimp API’s capabilities, so some data types or fields may not be restorable. For details on what Rewind can restore for Mailchimp, click here.
Expected restore timeframes
Restore times vary depending on the data volume involved. After reviewing your request, we’ll provide an estimated completion time based on your specific needs.