Included with your Jira Cloud backups from Rewind is Jira Service Management. We are happy to also now include Assets in that backup!
Click for a quick overview video.
FAQ
Q: Does Rewind support Assets in Jira Service Management?
A: Yes! Backups for Jira automatically backs up your Assets in Jira Service Management (formerly known as Insights). Your automated backup includes:
- Schemas
-
Objects (Assets)
- Attributes
- References
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Object Types
- Attributes
Q: Are there any additional costs to backing up my JSM Assets?
A: No. Backups for JSM Assets are included in the cost of Rewind Backups for Jira. There is no additional cost to backup JSM Assets.
Q: Are Assets shown in the Rewind Vault?
A: Yes, Objects are viewable in the Rewind Vault. To view the other resources included in Assets, run an Export using Rewind’s Export feature.
Q: Can I restore Assets using Rewind?
A: Yes, you can restore JSM Assets resources using Rewind by visiting the Vault. We now support granular restores for Object Schema and Object.
- Use the Filter on the Vault to find Object and Object Schema
- In the Vault, locate the resource that you would like to restore
- Hover over the resource, and click on the Restore button
- Select the version that you’d like to restore
Note:
- Restoring Object Schema also restores the Object Types, Objects, and Object Attributes associated with the Schema
- Restoring an Object restored the Object and its Attributes and References
If you have additional questions, or wish to restore data from JSM Assets, please reach out to our support team via help@rewind.com.