Rewind automatically backs up a wide range of BigCommerce data to ensure your store is protected. Below is a detailed list of what we can and cannot back up at this time.
What Rewind backs up
Products
We back up the following aspects of your products:
- Product details (e.g., name, description, price)
- Product images and variant images
- Product variants
- Inventory
- SKUs
- Videos (links only, not source files)
- Bulk pricing rules
- Custom fields
-
V3-specific items:
- Product complex rules*
- Product modifiers
-
V2-specific items:
- Option sets
- Options
Note:
- We can back up and restore product-based complex rules (V3) but cannot restore option-set complex rules (V2) due to API limitations.
Other BigCommerce data
In addition to products, Rewind backs up:
- Product reviews
-
Categories
- Categories
- Category images
- Customers
- Orders
- Price lists
-
BigCommerce brands
- Brand names, titles, search keywords, URLs
- Brand images
- Configurable fields
- 301 redirects
- Blog posts
- Pages
-
Themes
- Stencil themes** (automatic backup and restore)
- Gift certificates (including templates)
- Metadata
What Rewind cannot back up or restore
Due to BigCommerce's settings, rules, or API limitations, Rewind does not currently back up or restore the following:
- Blueprint themes
- Email subscribers
- Option set complex rules (V2)
- Product digital files (e.g., downloadable content)
- Scripts
- Shared variant options
- Shipping data
- Store settings
- Theme customizations made in the style customization panel (including page builder widgets)
- Third-party apps and their data
- Widgets
Important notes and limitations
-
Shared variant options:
We have limited access to shared variant options and cannot back up or restore these at this time. -
Themes:
- Stencil themes are backed up and can be restored.
- Blueprint themes cannot be backed up because BigCommerce does not provide API access for these templates.
-
Editing products:
- BigCommerce does not provide all webhooks for tracking product edits saved inline or automatically.
- To ensure Rewind backs up all product changes, always click the "Save" button when editing products.
-
Images in pages, reviews, and blog posts:
Rewind can restore images as long as the link to the original source is still valid. If the original source removes the image, Rewind will no longer be able to restore it.
API version compatibility
BigCommerce supports two API versions: V2 and V3.
- Some resources exist only in one version. For example:
- V2: Option sets
- V3: Product modifiers, product complex rules
- Stores may use resources from both APIs simultaneously.
By understanding these capabilities and limitations, you can maximize the effectiveness of Rewind’s backup services for your BigCommerce store. For further questions, contact our support team.