Transferring ownership of your Rewind organization keeps your integrations, billing, and user access under an active owner. This article explains what changes when ownership moves and walks you through the transfer.
Before you begin
Before starting, confirm the following:
- The person you're transferring ownership to is already a member of your organization. If they haven't been invited yet, invite them first.
- You can access the email address on your Rewind account, since you'll need a verification code sent to it.
- You're transferring to the right person. Transferring ownership can't be undone by you — once the transfer completes, only the new Organization owner can transfer ownership again.
Note: Only the current Organization owner can transfer ownership. If the Organization owner has left the company and you can no longer access their Rewind account or email, submit a request for guidance from our support team.
Steps to transfer organization ownership
- Log in to Rewind at app.rewind.com.
- Open Account Settings from the left menu, then select Team Collaboration.
- Find the member you want to transfer ownership to.
- Click the three-dot button in their name row, then select Transfer ownership.
- Enter the verification code sent to your email.
- Click Confirm transfer.
What to expect next
After the transfer completes, you're automatically assigned the Organization admin role, so you keep administrative access. The new Organization owner can then perform the actions only an owner can, including transferring ownership again and performing data exports.
Note: To keep ownership stable over time, use a dedicated service account as your Organization owner. Invite a new user with a shared, consistently available email address that isn't tied to any one individual, and assign it the Organization owner role. This keeps your ownership chain and access to exports intact if an individual leaves.
Related articles
- User roles and permissions in Rewind (RBAC) — What each Rewind role can do, including the Organization owner and Organization admin roles.
- How to add and remove members within your Rewind organization — How to invite the person you want to transfer ownership to, if they aren't a member yet.
- How to assign or change user roles — How to change a member's role after the transfer is complete.
Need help?
If you have questions or need assistance, contact help@rewind.com or submit a request.