Can I change the alerts threshold after I’ve set it?
Yes, you can change the alerts threshold at any time. Once you've made the change, the new threshold will be applied, and you'll start receiving alerts based on it.
How can I receive Alerts?
You can receive alerts through email or SMS as they happen, or view them directly in the Rewind Alerts app within Shopify. Additionally, you can download a list of changes that triggered the alert. To modify your email addresses or phone number, navigate to the Notifications tab in the app.
What types of product changes will Rewind alert me about?
Rewind Alerts will notify you about specific updates to your Shopify products. For a comprehensive list of changes that we monitor, click here.
What product changes will I not receive alerts for?
Currently, Rewind Alerts does not track or notify you about changes related to:
- Inventory Management
- Inventory Policy
- Inventory Quantity
- Inventory Quantity Adjustment
- Old Inventory Quantity
- Product Category
Why am I seeing "image position" change alerts for my products when nothing on my store looks different?
Rewind Alerts reports what Shopify tells us has changed. Shopify records a product as "updated" whenever any part of it is saved. That includes invisible, behind-the-scenes changes you'll never see on your storefront: the reordering or re-processing of product images ("image position"), HTML/description formatting, translation updates, an app re-saving a product, or Shopify's own periodic housekeeping across its platform (for example, re-indexing or re-categorizing products).
In these cases Shopify flags the product as changed even though nothing about how it looks or functions is different. Rewind faithfully reports that event, so the alert is technically accurate, but unfortunately it does not reflect a meaningful change to your store.
What this means for you:
- Nothing your customers see has changed, and no product content has been lost or altered.
- Alerts that only mention image position or image changes, in a window where you know you made no edits, are safe to disregard.
- To confirm whether a change actually occurred during that window, cross-check the product and alert against your Shopify store activity log.
- If you have further questions, please email us at help@rewind.com.
Why would I need Rewind Alerts?
Your product pages are essential to your store's success, so keeping them accurate and up-to-date is crucial.
If product information is incorrect, you might:
- Miss out on potential sales.
- Sell products at the wrong price.
- Sell a product or variation that is out of stock.
- Waste advertising dollars on an outdated or non-existent product page.
What can cause unwanted bulk changes to your store?
Unwanted bulk changes can occur if:
- You or someone managing your store makes an honest mistake.
- A third-party app installation goes wrong.
- You update your products using a CSV upload that contains errors.
- Your store is subjected to a malicious attack.