Every day, customers have questions about restoring their data. We’ve compiled the most frequently asked ones here to help you find quick answers and save you time!
Can I use Rewind to clone my Shopify store?
Yes! Rewind supports the transfer of data between Shopify stores, which means you can easily create copies or set up staging environments.
Does Rewind work for accounts with a large volume of products or data?
Absolutely. Rewind supports stores of all sizes, from small businesses to large Shopify Plus stores and QuickBooks clients managing hundreds of backups.
- Large accounts may take a bit longer to back up due to volume.
- Rewind uses optimized processes to minimize backup times through the API.
You’re covered, no matter your store size!
Can I restore items by version or by date?
Both! Rewind offers multiple restore options, allowing you to restore data either by a specific version or by date. This flexibility ensures you can recover the data you need in the way that best suits your workflow.
Explore Three Ways to Restore here.
Will my items ever be lost or deleted during a restore?
It depends on the platform.
For Shopify and BigCommerce, a restore won't delete items created after the restore point, but items that are restored are set back to how they were at that time.
For Trello and QuickBooks Online, an Advanced Restore removes anything added after the restore point. In Trello, new cards, labels and custom fields are deleted and new lists are archived. In QuickBooks Online, new transactions are deleted, and new customers, vendors, accounts and products are made inactive.
I lost my data and installed Rewind afterward. Can Rewind still restore it?
Unfortunately, no. Rewind can only restore previously backed-up data. If no backups were created before the data loss, there’s nothing available to restore.
For ongoing protection, we recommend installing Rewind as soon as possible to ensure your data is consistently backed up.
Can I restore my entire account at once?
Yes! You can restore your entire account at once:
- For some users, this process is automatic.
- For others, it may require assistance from our developers to complete the restore.
- Learn More: How to Restore Your Account
If you need further assistance, please don’t hesitate to contact our support team. We’re here to ensure you have the data protection and recovery solutions you need!