When are backups run?
Backups are run once daily. Some items, including Product images, are backed up in real time whenever a change is saved on your Shopify store.
What happens if a backup fails?
Rewind automatically retries any failed backups within 24 hours. In the rare case that a backup fails for more than 48 hours, the Rewind team is alerted, and the backup is performed manually.
What can Rewind backup:
Shopify currently allows Rewind to backup and restore the following items:
- Products and Product Images
- Customers and Customer Tags
- Orders (Not draft orders)
- Collections (and their associated Products)
- Blogs and Blog Posts
- Pages
- Themes
When it comes to Products, Rewind backs up/restores all of the following properties:
- Title
- Description
- Photos
- Variants
- Product Type
- Product Vendor
- Tags
- Price
- SKU
- Bar code
- Weight, etc.
Rewind can back up your Shopify Metafields. Backup support for Metafields depends on your subscription plan. Metafields included in backups:
- Article Metafields
- Blog Metafields
- Collection Metafields
- Custom Collection Metafields
- Customer Metafields
- Order Metafields
- Page Metafields
- Product Image Metafields
- Product Metafields
- Product Variant Metafields
- Smart Collection Metafields
Note: Legacy Plans do not support Metafield backups. If you are interested in updating your plan to include these or want to find out if your plan does include backups for Metafields, please contact help@rewind.com.
While Rewind can't automatically restore Metafields, you can request to have it manually restored by our engineering team. Simply email us at help@rewind.com to get started.
Rewind also backs up but cannot automatically restore your:
- Customer Saved Searches
- Giftcard Products
- Locations
- Menu Navigation
- Orders
- Product Translations in Shopify Translate & Adapt*
- Shipping Zones
- Store Policies
While the app can't automatically restore this data, we do save it and can work with you to manually recreate/restore it. Simply email us at help@rewind.com to get started.
*If your account was created on or before May 15, 2024, you will be prompted to accept new permissions before Shopify Translate & Adapt backups can begin.
Lastly, due to Shopify's current settings and permissions, Rewind is not yet able to backup and/or restore the following:
- ALT Tags for Products or Product Images
- Blog Comments
- Catalogues
- Companies
- Customer Accounts (such as login/password data)
- Files (from the Files manager in your Store Settings)
- Giftcard Codes
- Other Apps (and the data located inside them)
- Product Inventory
- Product Reviews (as these are located within a separate app)
- Store Analytics and Graphs/Reports
- Store Settings
- URL Redirects
- Metaobjects
Why can't Rewind back those items up?
In most cases it comes down to lack of permissions. Items we can't backup are items we can't see. Shopify decides what kinds of items we can 'see' or access using API like products or themes, but restricts access to other things like Settings because of the sensitive information contained within.
Sensitive information like credit card numbers, your passwords, staff permissions and other information like that.