This article explains how to update the payment method for your Rewind subscription. If Rewind bills you directly, you update it in Rewind. If you pay through Shopify or another marketplace, you update it there.
Before you begin
Before starting, confirm the following:
- You know how you pay for Rewind. To check, see How Rewind billing works.
- You have permission to change billing. In Rewind, this requires the Organization Owner or Organization Admin role (see User roles and permissions in Rewind). If you pay through a marketplace, you also need permission to manage apps and billing in that marketplace.
Steps to update your payment information if you're billed by Rewind
- Log in to your Rewind account at app.rewind.com.
- In the left sidebar, click Account settings.
- Select the Billing & subscriptions tab.
- In the list on the left, select an integration, then select the store or instance.
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Update your payment details:
- For BigCommerce stores, click Manage in the Payment method section.
- For other integrations, click View subscription, then click Edit in the Current Payment Details section.
If you have trouble updating your payment details, see Troubleshooting payment updates in Rewind.
Updating your payment information if you're billed through a marketplace
If you pay through Shopify, the Atlassian Marketplace, AWS Marketplace, GitHub Marketplace, or the monday.com marketplace, update your payment method from your account in that marketplace.
For Shopify stores, you can also open your store in Billing & subscriptions and click Manage on Shopify. Rewind never stores your Shopify card.
Related articles
- Troubleshooting payment updates in Rewind — Explains how to fix common problems when updating your payment details.
- View and manage your Rewind subscription — Explains what you can see and do in Billing & subscriptions.
Need help?
If you have questions or need assistance, contact help@rewind.com or submit a request.