This article explains how to upgrade or downgrade your Rewind plan. How you change your plan depends on how you pay for Rewind: directly through Rewind, through a marketplace, or through Shopify.
Before you begin
Before starting, confirm the following:
- You know how you pay for Rewind. To check, see How Rewind billing works.
- You have permission to change billing. In Rewind, this requires the Organization Owner or Organization Admin role (see User roles and permissions in Rewind). If you pay through a marketplace, you also need permission to manage apps and billing in that marketplace.
Steps to change your BigCommerce or GitHub plan
- Log in to your Rewind account at app.rewind.com.
- In the left sidebar, click Account settings.
- Select the Billing & subscriptions tab.
- In the list on the left, select BigCommerce or GitHub, then select the store or account.
- Open the plan options:
- For BigCommerce, click Manage subscription.
- For GitHub, click View subscription, then click Change Plan.
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Select the plan you want to switch to.
Note: For GitHub, Change Plan switches between monthly and yearly billing. To change your plan tier, use GitHub Marketplace.
Note: For other integrations billed by Rewind, and for any yearly plan, contact help@rewind.com to change your plan. If you're billed by invoice, don't change your plan in Rewind. Contact your Rewind account manager or help@rewind.com.
Note: For some integrations, your bill follows your usage, so you don't need to change your plan when usage changes. For Bitbucket, GitHub, Azure DevOps, Miro, and monday.com, you're billed for the highest number of users during each billing cycle. For QuickBooks Online, you're billed for the number of company files you back up, and for Trello, the number of boards.
Changing your plan if you're billed through a marketplace
If you pay through the Atlassian Marketplace, GitHub Marketplace, or the monday.com marketplace, change your plan from your account in that marketplace.
Steps to change your plan if you're billed through Shopify
- Log in to your Rewind account at app.rewind.com.
- In the left sidebar, click Account settings.
- Select the Billing & subscriptions tab.
- In the list on the left, select Shopify, then select your store.
- Click Manage subscription.
- Select the plan you want to switch to.
- Approve the plan change in your Shopify admin.
Note: The plans shown are based on the monthly order count Shopify reports for your store. If the plans don't match your store's order volume, such as after a store migration, contact help@rewind.com and support can help you choose the right plan.
Note: If your store goes over your plan's monthly order limit, you may be charged overages. For details, see Understanding your plan overages for Shopify Backups.
Changing your plan if you're billed through AWS Marketplace
If you pay through AWS Marketplace, contact your Rewind account manager or help@rewind.com to change your plan.
Related articles
- How Rewind billing works — Explains what each integration is billed by and the ways you can pay for Rewind.
- View and manage your Rewind subscription — Explains what you can see and do in Billing & subscriptions.
Need help?
If you have questions or need assistance, contact help@rewind.com or submit a request.