This article explains how to change your billing email address, where invoices and receipts for your Rewind subscription are sent. Your billing email is set to the Organization Owner's email address when you first subscribe with a card. It doesn't change automatically if you later change your login email or transfer ownership of your organization. Rewind support can change it for you after you verify your identity with your Support PIN. This applies to subscriptions where Rewind bills your card directly.
Before you begin
Before starting, confirm the following:
- Rewind bills your card directly
- You have a current Support PIN. You'll find it in Account settings on the Security tab. Each PIN is valid for about 24 hours. For details, see Verifying your identity when contacting Support.
Note: If you pay through a marketplace, your invoices are sent to the email address on your marketplace account. Change it in the marketplace.
Steps to change your billing email address
- Email help@rewind.com or submit a request with:
- The integration and store or instance the subscription is for
- The new billing email address
- Your current Support PIN
After support updates your billing email address, future invoices are sent to the new address.
Related articles
- How to find and download your invoices — Explains where your invoices are sent and how to download them.
- Verifying your identity when contacting Support — Explains how to find your Support PIN.
Need help?
If you have questions or need assistance, contact help@rewind.com or submit a request.