Billing & subscriptions in your Rewind account settings shows every subscription you have with Rewind in one place. This article explains what you can see and do there, including your plan, usage, billing history, and payment method. If you pay for Rewind through Shopify or a marketplace, such as the Atlassian Marketplace, some or all of your billing is managed there instead.
Covered in this article:
- Overview
- Shopify and BigCommerce subscriptions
- Subscriptions for other integrations
- Managing your subscription
- Limitations
- Related articles
Overview
To open Billing & subscriptions, click Account settings in the left sidebar, then select the Billing & subscriptions tab. Select an integration, then select the store or instance you want to view. The "Billed via" line under the store or instance name shows how that subscription is billed.
Shopify and BigCommerce subscriptions
When you select a Shopify or BigCommerce store, you see two tabs: Overview and Billing history.
Overview tab
The Overview tab shows:
- Your estimated next charge
- Your plan and what it includes
- Your billing cycle and next billing date
- Your usage this billing cycle and the overage rate, on plans that charge overages
- Your payment method
When your usage reaches 80% of your plan's limit, "Approaching limit" appears next to your usage. If you go over, "Over limit" appears.
Billing history tab
The Billing history tab lists the charges Rewind recorded for this store, grouped by billing date. Select a charge to see what it included.
Bundled Shopify stores
If you have bundled Shopify stores, the primary store shows the full billing details and lists its connected stores. Bundled stores show a read-only view, and their billing is managed from the primary store.
Subscriptions for other integrations
For other integrations, select the store or instance, then click View subscription. This opens the Plan & billing page, where you can review your plan and payment details.
You can also open the Plan & billing page from the integration. Open the integration's backup, click the gear icon in the upper-right corner, then select Subscription.
Managing your subscription
For step-by-step instructions, see:
- How to change your Rewind plan
- How to update your payment information
- How to find and download your invoices
- How to change your billing email address
- How to cancel your Rewind subscription
Limitations
-
Marketplace billing is managed in the marketplace
If you pay through Shopify or a marketplace, changes to your payment method, invoices, and cancellation are made there, not in Rewind. -
Invoices can't be downloaded from Billing history
The Billing history tab shows the charges Rewind recorded but doesn't provide invoice files. -
Your billing email address can't be changed in Rewind
Contact support to change the email address where your invoices are sent.
Related articles
- How Rewind billing works — Explains what each integration is billed by and the ways you can pay for Rewind.
- How to change your Rewind plan — Explains how to upgrade or downgrade your plan.
- How to update your payment information — Explains how to update your payment method.
- How to find and download your invoices — Explains where your invoices are sent and how to download them.
- How to cancel your Rewind subscription — Explains how to cancel for each integration and what happens to your data.
Need help?
If you have questions or need assistance, contact help@rewind.com or submit a request.