When errors occur during your Rewind backups or restores, they are logged as event errors. Understanding these errors helps you troubleshoot faster and ensure your data continues to back up or restore smoothly. This guide explains how to locate, review, and take action on event errors across Rewind integrations.
Note: The Event history page is only available for Jira, Confluence, Bitbucket, GitHub, Azure DevOps, Mailchimp, Klaviyo, Okta, Entra ID, and monday.com. Other integrations will default to the All items view instead.
Steps to understand and resolve event errors
Step 1: Download event error details
- Click the Integrations menu to expand it, then select the integration where the event occurred (e.g., Jira, GitHub, Azure DevOps).
- Ensure you are viewing the Event history tab.
- Look for any event with a value greater than 0 in the Errors column.
- Click the number in the Errors column and select Download Report to download and save the event error log as a
.jsonfile.
Note: This option only appears if errors exist. If you do not see a file or encounter an issue downloading the error details, please contact support. - Open the downloaded file using a text editor or a JSON viewer to review the details.Tip: When using Google Chrome, click the checkbox for “Pretty-print” for easier legibility.
Step 2: Determine the type of error message
The exported file includes error messages generated by the platform or by Rewind. These messages help explain why specific items failed during the event. Below is a list of common event errors and how to resolve them:
| Error | What it means | What you can do |
|---|---|---|
| Name already taken | A naming conflict occurred with an existing item. | Rename the item and reattempt the action. |
| No permission | Rewind couldn’t access the item due to permission settings. | Review and update your integration permissions. |
| Item not found | The referenced item may have been deleted or moved. | Confirm the item exists or try again. |
| Backup operation exhausted retries | This error message could refer to different scenarios within the back-end. | Contact Rewind Support to confirm the specific next steps for this error. |
Refer to your JSON file for additional details not listed above.
Additional Information
- For more information about the Event History page, see Overview of the Event history page in Rewind.
- Need help? If you have questions or need assistance, reach out to help@rewind.com or submit a request. We’re here to help!